Office Policies & Procedures
Viata Aesthetics & Wellness
Office Policies & Procedures
Viata Aesthetics & Wellness
Thank you for choosing viata
We realize that you have a choice in medical
providers and are pleased that you have
chosen to seek care with us. The staff at VIATA
AESTHETICS AND WELLNESS KATY strives
to exceed expectations in care and service in
order to make your experience with us as
comfortable and stress-free as possible.
Our goal is to provide quality medical care in a timely manner. In
order to do so we have implemented an appointment/cancellation
policy. The policy enables us to better utilize availableappointments for our patients in need of medical care. Please feel
free to contact our office if you have any questions regarding our
policies.
Office Hours
Our office is available Monday-Friday 10:00am to 5:00pm, and
may be reached at 346-307-4917. Our Clinicians are available
after hours for emergencies only by calling our phone number and
leaving a message. Your call will be returned by the person
responsible for call that day. If you need an appointment please
call during regular business hours.
Appointments
Viata is committed to providing quality care to our patients. To
ensure timely continued care, we encourage patients to schedule
appointments in advance of follow-up due dates. When calling for
an appointment, please provide your name, telephone number,
chief complaint/reason for visit, as well as any updated contact
information.
While we strive to schedule appointments appropriately,
emergencies and delays can and do occur. We strive to give all of
our patients the time that they require. For this reason, we kindly
request your patience and understanding should a delay or
rescheduling become necessary on your appointment date. Toensure quality care, Viata, does not treat patients we have not
seen (i.e., offer medical advice for patients prior to their initial
visit). Follow up may be required to be scheduled after treatment
has been completed so that results may be reviewed together and
an effective and appropriate plan for your care can be
determined.
Cancellation Policy
In order to be respectful of the needs of our patients please be
courteous and call Viata Aesthetics and Wellness promptly if you
are unable to attend an appointment. This time will be
reallocated to someone who is in need of treatment. This is
how we can best serve the needs of our patients.
If it is necessary to cancel your scheduled appointment we require
that you call 2 working days in advance. Appointments are in high
demand, and your early cancellation will give another person the
ability to have access to an appointment.
"No Show" Policy
A “no show” is someone who misses an appointment without
canceling it within two (2) business days of their scheduled
appointment. No-shows inconvenience those individuals who
need access to medical care in a timely manner. A failure to
present at the time of a scheduled appointment will be recorded in
your medical chart as a “no show.” An administrative fee of $75.00
will be billed to your account.
You will be sent a letter/email alerting you to the fact that you
failed to show for a scheduled appointment and did not cancel the
appointment within two (2) business days in advance along with
the bill for the administrative fee. A copy of the letter will be placed
in your medical record. Three (3) “no-shows” within one (1)
calendar year will result in you being terminated as a patient.
**PLEASE NOTE THAT NO-SHOW CHARGES ARE PATIENT RESPONSIBILITY AND WILL NOT BE BILLED TO YOUR INSURANCE COMPANY.
Insurance
Viata Aesthetics and Wellness offers cosmetic procedures that
are not covered under insurance. Some flex spending accounts
can be used. Please check with your provider.
Payment
Viata Aesthetics and Wellness accepts cash, personal checks,
MasterCard, Discover, Visa, American Express, Venmo, Zelle,
Cash App, and Apple Pay. It is the policy of Viata Aesthetics and
Wellness to make all reasonable attempts to collect outstanding
balances’ should they accrue, including, convenient payment
arrangements. Following these attempts, accounts in poor
standing will be outsourced to a third party for the purpose of
collection.
Skin care returns & exchanges
If you wish to return a retail item for a refund or exchange you
may do so within 1 week of purchase. Items must be unopened,
unused and in original packaging. We reserve the right to deny
any return/exchange if item(s) do not meet these criteria. Sale
items and gift cards are non-returnable and considered final sale.
We do not refund or reimburse return shipping costs or deposits.
Forms & Letteres
We understand that at times, various forms or letters may be
required to assist you with your healthcare needs. The staff at
Viata Aesthetics and Wellness will be happy to complete forms
and write medical letters as necessary upon your request.
However, because this can be time consuming, please allow 7-10
days for completion of requested forms/letters.
Medical Record
Per HIPAA guidelines, copies of medical records must be
requested in writing. To ensure your privacy, a form for release of
medical information must be completed prior to receipt of these
materials. All patients can request a copy of their medical records
one time, free of charge. Additional copies may be requested at a
cost of $0.75 per page. The law allows Medical Offices 30 days to
complete requests for records. However, our medical recordsdepartment puts forth every effort to respond to these requests in
a timely manner.
PRESCRIPTION REFILLS & PHARMACY INFORMATION
Please inform Viata Aesthetics and Wellness of which Pharmacy
you use and update us if this should change. Please allow one to
two business days for refill requests. We encourage our patients
to review their medications prior to their office appointments and
to request refills at that time, if needed. Please note that we do
not fill Narcotic Medications. Our Practice does not routinely order
Narcotic Pain Medicine, therefore you may be required to obtain
these medications through Pain Management.
TREAT YOURSELF
TO Natural Looking Beauty
Unleash your inner radiance at Viata Aesthetics and Wellness with our state-of-the-art aesthetic and anti-aging treatments. Our experienced professionals use the latest techniques to help you achieve your desired look and feel. Book your appointment now and take the first step towards your new, imporved self at Viata Aesthetics and Wellness.
TREAT YOURSELF
TO Natural Looking Beauty
Unleash your inner radiance at Viata Aesthetics and Wellness with our state-of-the-art aesthetic and anti-aging treatments. Our experienced professionals use the latest techniques to help you achieve your desired look and feel. Book your appointment now and take the first step towards your new, imporved self at Viata Aesthetics and Wellness.